One ticket queue
Every request becomes a service ticket with status and priority, so nothing is missed.
One queue for every service request, from the call to the closed job.
Facility management ERP that turns scattered requests into tracked jobs — service tickets, the technicians and parts to close them, the contracts they fall under, and the cost that tells you if a site is profitable.
Facility management drowns in channels: a request by phone, one by email, one a tenant mentioned in passing — and none of them in a queue anyone can see. Work gets missed, technicians get double-booked, and whether a client site is actually making money is anyone's guess. Farexa puts every request into one tracked queue as a service ticket with a status and a priority, so nothing depends on someone remembering it.
Closing the job is where the cost lives. A ticket draws on the technicians assigned to it and the parts and consumables issued from stock, and it sits under the client contract it belongs to — so the work done, the materials used, and the agreement being served are one record. Procurement replenishes the parts, expenses capture the site costs, and it all rolls up so contract profitability is visible per client or site rather than guessed at.
That's the difference between a service desk that reacts and one that's run: requests tracked to closure, technicians and parts coordinated, recurring work scheduled, and the plain question — is this contract worth it — answerable from the system.
Key features
How Farexa maps to facility management.
Technicians and assignments
Assign the right technicians to jobs and see who's on what.
Parts and consumables from stock
Issue parts against the ticket, drawing on inventory, so material use is on the job.
Client contracts and sites
Tickets sit under the contract and site they belong to, keeping work tied to the agreement.
Procurement for replenishment
Replenish parts through controlled purchasing when stock runs down.
Recurring service work
Handle recurring maintenance rather than only one-off reactive jobs.
Contract profitability
Roll up labour, parts, and cost so profitability is visible per client or site.
Guest-raised requests
Tenants and clients can raise a request and follow it without an account.
How it works
From request to profitability.
01
Set up sites and contracts. Create client sites, contracts, service categories, technicians, and parts.
02
Capture every request. Requests from any channel land in one ticket queue with status and priority.
03
Assign and close. Assign technicians, issue parts from stock, and record completion on the ticket.
04
Replenish and recur. Replenish parts through procurement, and schedule recurring maintenance.
05
Read profitability. Roll up labour, parts, and cost against the contract to see which sites pay.
Who it's for
Who runs facilities with it.
- Facility management companies — Every client site's requests, technicians, and cost in one queue.
- Maintenance and MEP service firms — Reactive and recurring jobs tracked to closure.
- Cleaning and soft-services providers — Crews, consumables, and service tickets by site.
- Service managers and owners — Managers run the queue; owners read profitability by contract.
Works with
The app cluster for facility management.
- Support Tickets — The tracked service-request queue at the centre.
- CRM — Client sites and the customers behind the contracts.
- Procurement — Controlled replenishment of parts and consumables.
- Inventory — Parts and consumables issued against the job.
- Analytics — Contract and site profitability reporting.
FAQ
What FM companies ask.
Does every request end up in one place?
Yes. Requests from any channel — phone, email, a tenant in passing — become service tickets in one queue with status and priority, so work isn't missed because it lived in someone's inbox. Guests can raise and follow a request without an account.
Can I see if a client site is profitable?
Yes. A ticket draws on the technicians assigned and the parts issued from stock, all under the client contract, so labour, materials, and cost roll up to show profitability per client or site rather than a guess.
Does it handle recurring maintenance, not just reactive jobs?
Yes. Alongside reactive tickets, recurring service work can be scheduled, so planned maintenance is handled in the same system as breakdowns.
Are parts tracked against the job?
Yes. Parts and consumables are issued against the ticket from inventory, so material use is recorded on the job, and procurement replenishes stock through controlled purchasing when it runs down.
Which apps does an FM company start with?
Usually Support Tickets and CRM to get the request queue and client sites in order, then Inventory, Procurement, and Analytics as parts and profitability come into view.
Get every request into one queue.
Book a walkthrough with your own sites and contracts, and see requests tracked to closure with cost per site.